Quick answers
HubbuyCN spreadsheet questions, answered
Every answer below points at the official page it came from, and names the date we checked it. Where we do not know something, we say so instead of estimating.
Frequently asked questions
Why do I have to pay twice?
Because international freight is priced from the weight and dimensions of the finished parcel, and those do not exist until your goods reach the warehouse. The first payment covers the item and the domestic leg. The second covers the flight.
Is the spreadsheet an official HubbuyCN product?
No. A spreadsheet is a community list of product links. This site is an independent guide to using one with HubbuyCN. Neither is operated by HubbuyCN.
How long can HubbuyCN store my things?
The official storage page states 300 days for a normal parcel from the point the order status becomes in storage, with a reminder email at day 270. A parcel that cannot be matched to an order gets 60 days from signature and is then destroyed. Checked 1 Aug 2026.
Does the free quality check tell me if something is fake?
No. HubbuyCN states the inspection covers appearance, meaning model, style and size, and that for household appliances, digital and other electronic products it does not include authenticity, function or quality. Sealed packaging is not opened.
Which marketplaces can I buy from?
The shopping guide names Taobao, JD.com and Tmall, and 1688 appears with a note that listings carry seller minimum order quantities.
Will I be charged customs duty?
Destination tax and import charges depend on the actual goods, value and current destination rules. Check your customs authority and the route terms; a historical agent statistic cannot predict whether your parcel will be charged.
How do I pay?
Historical tutorial screens show cards, PayPal and regional payment options. Availability, settlement currency and handling costs can differ by account and country. Use the choices and final total shown at the current checkout before funding the order.
What if my parcel arrives damaged?
Inspect before signing. If the packaging is damaged, check it in front of the courier and note it or refuse. If you already signed, evidence is due within two working days, and any other problem has to be reported within 72 hours of signature.
Can I get a refund if the item is wrong?
It depends on the seller and the stage the order has reached. HubbuyCN publishes a return and exchange page covering the cases it will handle. Read it before ordering rather than after.
Do you sell anything on this site?
No. We have no checkout, no stock and no product pages. We explain the service, link out to the finds catalogue for browsing, and link to hubbuycn.com for ordering. Links to hubbuycn.com may be partner links.
Is HubbuyCN the cheapest agent?
We do not know, and neither does anyone who tells you they do without showing their measurements. Agent costs move with exchange rates, coupons and route pricing. Use the official freight calculator against your own basket and destination.
What happened to the old version of this site?
It claimed the brand offered over five thousand curated replicas from trusted factories, at unbeatable prices, and quoted an anonymous review. None of that appears anywhere on the official site, so it has been removed rather than reworded.
Still stuck
If your question is about an order, HubbuyCN support is the only party that can see it. If your question is about this guide, or something here is wrong, write to us and we will correct it.
